Right of withdrawal

Your right of withdrawal

If you buy as a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The period starts on the day on which you, or a third party other than the carrier indicated by you, take possession of the goods (for an order of several goods delivered separately, the day on which you take possession of the last one).

Exceptions

The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised (art. 59(c) of the Italian Consumer Code): for example creations made with a pattern, a name or measurements chosen by you.

How to withdraw

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement, for example using the contact form or by email to [DA COMPLETARE: email]. You may use the model form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period has expired.

Returning the goods

You must send back the goods without undue delay and in any event within 14 days from the day you communicate your withdrawal, to [DA COMPLETARE: returns address]. The direct cost of returning the goods is borne by you. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refund

We will reimburse all payments received from you, including the costs of standard delivery, within 14 days from the day on which we are informed of your withdrawal, using the same means of payment you used for the purchase (unless otherwise agreed; in any event, you will not incur any fees). We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: La Maison di Cinzia, [DA COMPLETARE: address and email]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …

Ordered on (*) / received on (*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.